Privacy at CQ Legal
CQ Legal acknowledges and respects the privacy of individuals, and is committed to protect personal information which we hold and are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Commonwealth).
Protecting confidential information forms the basis on which we conduct relationships with our clients. All information we receive in relation to each matter is strictly confidential. We do not disclose this information except on client instructions, or in accordance with the law.
This policy outlines the way in which CQ Legal collects, holds and discloses personal information we hold about individuals.
Personal information is information or an opinion about an individual whose identity is apparent or can reasonably be ascertained.
What kinds of personal information do we hold?
CQ Legal collects information necessary for us to provide our services. We usually collect:
If you do not give us the personal information which we ask for, it may affect our ability to meet our obligations to you or to our clients. Depending on the nature of your instructions to us, to provide our legal services to you we may also collect sensitive information.
How do we collect personal information?
CQ Legal usually collects personal information by way of forms completed by people, face-to-face meetings, interviews, business cards, telephone conversations and from third parties.
Use of your personal information
The reason we collect personal information will usually be obvious at the time of collection. CQ Legal uses personal information variously to:
We will only use your personal information for the purposes for which it was collected.
Disclosure of your personal information
We may disclose personal information for the purposes for which it was collected, and:
We do not sell or give client databases or mailing lists to any third party.
Accessing personal information
You can request access to your personal information. CQ Legal will take reasonable steps to ensure that you get access as soon as practicable after your request. Where there is a cost associated with our providing you with this access, CQ Legal may charge you a reasonable fee to cover this cost. CQ Legal may refuse you access where this is permitted by the Privacy Act. If this happens, we will give you reasons.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Security of your information
CQ Legal takes all reasonable steps to ensure the security of your information. We take reasonable steps to hold information in secure electronic or physical form (including by providing secure premises and maintaining firewalls and secure databases) to protect information from loss, misuse, unauthorised access and modification. We train our staff in the importance of confidentiality and security of all information we hold.
The internet is not a secure environment. If you send us information via the internet, you send it at your own risk.
Changes to this policy
Enquiries and complaints
Telephone: 61 7 4921 1788
If you believe we have not complied with this policy or the Act, please contact us as set out above.
We will take any privacy complaint seriously. However, if you remain dissatisfied, you can also make a formal complaint with the Office of the Australian Information Commissioner website www.oaic.gov.au.
sider that the complaint has not be adequately resolved, then you may make a formal written complaint to the Office of Australian Information Commissioner.